Elite Care NQ – Privacy Policy

Effective Date: 1 May 2025

Last Updated: 1 May 2025

Elite Care NQ (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our services – including pest control, air conditioning cleaning, solar inspection and cleaning and smoke alarm testing – or interact with our website www.elitecarenq.com.au.

1. Information We Collect

We collect both personal and non-personal information to provide and improve our services:

Personal Information:

• Full name
• Email address
• Phone number
• Service address
• Billing and payment details (if applicable)
• Information you provide through service requests, forms, or communication

Non-Personal Information:

• IP address
• Browser type and version
• Device type
• Pages visited on our site
• Time and date of access
• Referral links

2. How We Use Your Information

• Providing and scheduling services
• Processing payments and invoices
• Communicating regarding service appointments, updates, or support
• Sending optional promotions or newsletters (you may opt out)
• Analyzing service trends to improve performance and customer experience
• Meeting legal and regulatory obligations

3. How We Share Your Information

We do not sell your personal information. We may share your data with:

• Trusted third-party service providers who assist with business operations
• Law enforcement or government authorities when required by law
• Contractors or technicians involved in delivering the requested services

4. Cookies and Tracking

We use cookies and tracking technologies to:

• Improve website functionality and user experience
• Understand visitor behavior
• Measure website performance and marketing effectiveness

5. Data Security

We implement industry-standard security measures to protect your personal data. However, no system is 100% secure, and we cannot guarantee absolute protection.

6. Your Rights

Depending on your location, you may have rights to:

• Access, update, or delete your personal data
• Object to certain data uses
• Withdraw consent
• Opt out of marketing communications

To exercise your rights, contact us at .

7. Children’s Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal data from minors.

8. Changes to This Policy

We may update this policy periodically. Any changes will be posted here with a new effective date.

9. Contact Us

Elite Care NQ

Email:

Phone: 1300 2273 67

Address: 60 Elford Place, Mt Louisa